I. Delivery and installation

Same city door-to-door measurement delivery to the home and installation (agents responsible for the region, please contact customer service to confirm).

2. the goods signed for

Our products are carefully tested before delivery, you pick up the goods, it is recommended that face-to-face inspection of goods, in order to protect your rights and interests, please check carefully before signing, inspection found that the number of incorrect or damaged please do not sign and promptly contact us to avoid unnecessary losses to you.

All of our products are shipped by large domestic logistics and express companies, such as Deppon, Tiandi Huayu, Dekun, SF, etc. Because the goods are special, have signed a contract to support the consignee to open the box to inspect the goods, all products have a high insurance price, the damage caused by the brutal operation of logistics can be claimed from the delivery logistics company, as follows:

※ Please open the box to inspect the goods when receiving, such as the case can not open the box to inspect the goods must first check the outer packaging (carton. Protective film. Wooden pallet.) If there is damage to the outer packaging. Please be sure to open the inner packaging to check whether the product is damaged, such as damage, affecting the beauty or use of please refuse to sign, and contact the manufacturer to resend, or contact the manufacturer to negotiate a solution! (Conventional products factory with a short time to replace, non-standard custom products, can only be returned to the factory after repair replacement)

 ※ If the goods have slight scratch, crack, paint knock, but does not affect the normal use, the user can accept the repair to continue to use the case, please take a photo and the sales person in charge of the company contact, the company will invite the local professional maintenance master to repair free of charge, before the consignee need to cooperate with the company to logistics claims, (usually first provide the logistics bill number, and photo forensics. The goods need to be noted on the receipt for the abnormal receipt, and take pictures to keep the bottom), if the goods are found to be damaged, direct normal receipt, resulting in our company can not pursue responsibility, our company is not responsible for free repair.

 Within 3 working days of normal receipt, if any damage is found in the storage process or during the installation process, or in the transportation or handling process, our company will provide a short term service for each user, and provide a 200 RMB after-sale repair package to each user of E-JOIN products. Report to the customer service, we share the repair and maintenance cost within 200 RMB for you.

 ※Normal sign for more than 3 working days, in the storage process, or in the installation process found to have goods damage or damage during transport, handling, our company is not responsible for free after-sales service, please pay strict attention to the user! If such incidents occur, please contact our customer service, we will try to coordinate and solve the problem for you!

3. product installation

If you have any questions, please contact us in time to guide you through the installation.

4.after-sales telephone

Product warranty for one year, within the product warranty period, if you have after-sales issues need to consult, welcome to call our service hotline: 400-005-6838

5. the scope of the warranty

The following problems occur within one year free repair:

※Non-human causes of structural damage      

※Cracking at the spelling board

※Hardware loosening              

※Non-man-made paint problem

If the problem is caused by man-made or climatic conditions, we will provide paid service for life, and you will have to pay for packaging, repair and round-trip shipping. Most of the furniture is taken from natural wood, wood color difference, white edge, knots, mineral lines, grain, scars, non-splicing at the crack, are normal wood phenomenon, not a quality problem.

6.Equipment cabinet use environment / risk tips

Our equipment cabinet belongs to the furniture series, give the furniture a suitable environment, avoid direct sunlight, the ideal humidity environment is 45%-65%. Humidity, temperature instability, too high or too low may lead to wood cracking, wood itself cracking there are force majeure factors, we are on our company plate cracking quality assurance only for the cracking at the spar, not including the plate itself cracking after-sales service.

7.equipment cabinet maintenance and maintenance

Keep away from water and high temperature.

※Handling or moving should be light, can not pull hard to avoid the board cracking deformation.

Avoid placing too heavy items, especially fish tanks, etc., will make the cabinet deformation, the desktop should not lay plastic cloth and other impermeable materials.

※ cabinet cleaning: solid wood cabinets to use cotton dry soft cloth gently try to remove the surface of the floating dust, wipe with moisture wringing wet soft cotton cloth can; log cabinets are prohibited with alcohol, water wipe, to use special wood cleaning maintenance agent to wipe the cabinet.

For our company to bear the freight, please buyer first advance, after the completion of the return process, our company through the offline way to return to the customer. We do not accept any form of collect, please be sure to choose the economic logistics express way or contact us for consultation.