Projection screen after-sales service

1. Notes


Frame curtain

a, please pay attention to the installation of the front and back, the reverse side of the curtain labeled with the curtain material model trademark.


b, the projection screen for light green river view flocking structure, please take lightly, avoid unnecessary collision and cause damage to the curtain


c, when not in use for a long time, please use the curtain to cover the curtain to avoid dust and dirt pollution of the curtain surface, affecting the use of the effect.


d, please do not use thinner or other reagents with irritating effect to wipe the curtain surface, if there are special circumstances that cause the curtain surface dirty stains, please call the factory, there are professionals to guide you to wipe and maintenance.


e, flocking frame surface can be lightly rubbed with sponge along the grain, do not collide or use sharp tools such as knives to carve the surface, so as not to cause cracks and scratches.


f、In order to cause unnecessary injury, it is recommended that the management and installation and maintenance of the product be operated by adults.


g, users are not allowed to replace and disassemble parts, such as failure please contact the after-sales department in a timely manner, such as structure and function changes, without notice, according to the actual product shall prevail.


Optical screen

If the frame needs to be cleaned please use a dry soft cloth with no corrosive ingredients provided by the company to gently wipe the frame clean. Please do not use chemical substances or corrosive materials, otherwise it will damage the surface coating and affect the effect of the curtain.


Precautions on use


This product has special processing on the surface in order to provide the projection effect, if the screen surface is contaminated, injured, etc., it will affect the projection effect.


Do not touch the screen surface with your hands.


Do not write or draw on the surface of the screen.


Please do not use solid objects, rubbing, scratching the screen surface.


Surface dust, you can use a dry soft cotton cloth to sweep, or use a soft brush to sweep.


Short focus soft screen

Note: The curtain surface is forbidden to use the cloth stained with water, gasoline, tenax, etc., which will affect the projection effect.

There may be a little odor when you first use this product, it will gradually diminish after you open the doors and windows and make sufficient ventilation.


Attention

Do not place the corners of the outer frame upright

Improper placement will cause damage and may result in injury or death.

2. Notes

For the safety of everyone, please make sure to observe


Precautions for installation work


In order to protect the performance of the projection screen or prevent problems, please do not install it in the following places.


Places that can cause vibration or shock to the projection screen


Do not approach places where magnetism, heat, water vapor, oil fumes, etc. occur


Do not place at the exit of warm air


3. Please use the installation conditions that meet the installation of this product.

In order to avoid product scratches and ground scratches during the installation work, please use flexible protective cloth to pave the work site


When tightening the screws, please do not over tighten the screws or under tighten the screws.


When installing the product, be careful to ensure the safety of the surrounding area.


This product should be installed as horizontally as possible.


4. Warm tips

The installation position of this product needs to meet the load-bearing strength required by this product and the load-bearing strength for long-term use. Installation on gypsum board and trilaminate is necessary for reinforcement processing, if the installation position is not strong enough, it will cause the product to fall.


5、Signing and inspection of goods need to pay attention to matters

All of our products are shipped by large domestic logistics and express companies, such as Deppon, Tiandi Huayu, Dekun, SF, etc. Because the goods are special, have signed a contract to support the receiving party to open the box to inspect the goods, all products have a high insurance price, the damage caused by the brutal operation of logistics can be claimed from the delivery logistics company, as follows


a. When receiving the goods, please open the box to inspect the goods, such as at that time can not open the box to inspect the goods must first check the outer packaging (carton. Protective film. Wooden pallet.) If there is damage to the outer packaging. Please be sure to open the inner packaging to check whether the product is damaged, such as damage, affecting the beauty or use of please refuse to sign, and contact the manufacturer to resend, or contact the manufacturer to negotiate a solution! (Conventional products factory with fast time to replace, non-standard custom products, only after repair to the factory to replace)


b, such as sign, the goods have a slight scratch, bump, but does not affect the normal use, the user can accept the repair to continue to use the case, please take pictures and the sales person in charge of the company contact, the company will invite the local professional maintenance master to repair free of charge, before the consignee needs to cooperate with the company to logistics claims, (usually first provide the logistics bill number, and photo forensics. The goods need to be noted on the receipt for abnormal signatures, and take pictures to keep the bottom), if the goods are found to be damaged, direct normal signatures, resulting in our company can not pursue responsibility, our company is not responsible for free repair.


c, within 3 working days of normal receipt, in the storage process, or in the installation process found to have goods damage or damage in the process of transportation, handling, our company provides a short-term peace of mind for each user to home service, to each user of Esca audio-visual equipment products, to provide a 200 yuan after-sales maintenance of small red bag, that is, you are not clear enough in the case of inspection, goods damage, by taking pictures, leave a file Report to the customer service, our company for you to share the repair and maintenance costs within 200 yuan.


d, more than 3 working days after normal signing, in the storage process, or in the installation process found to have goods damage or damage during transportation, handling, our company is not responsible for free after-sales service, please pay strict attention to the user! If such events occur, please contact our customer service, we will try to coordinate and solve the problem for you!


After! Thank you for your support of Aiska audio-visual equipment products, wish you happy use!


Qingdao Aska Audio and Video Equipment Co.

Tel: 0532-80962688